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Complaints Code Of Practice

Able Group takes all complaints seriously, and will deal with your issue as quickly as possible.

In the first instance, please contact our Customer Services Team:

Phone: 01702 429663, or Email: customer.relations@able-group.co.uk

We will keep you up-to-date throughout the process, and we aim to:

Provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
Make sure all complaints are investigated fairly and in a timely manner.
Make sure that complaints are, wherever possible, resolved and that relationships are repaired.
Gather information which helps us to improve what we do.

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