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Nationwide Repair & Maintenance Service


Viabl Ltd. take the Health and Safety of their engineers and customers very seriously.

It is important that both parties keep themselves updated on the situation; this guidance is up to date as of 19/03/2020.

Government guidance can be found at:

Health advice is available at:

Attending customer premises

Viabl Ltd. are asking all customers from 13/03/2020 to confirm that they are not in self-isolation and have not been in contact with anyone that has within the last 7 days. Anyone that states they have, will be refused booking.

In addition to this, if a customer is suspected to be unwell once we have arrived to site, the engineer is to avoid direct or close contact and is to remain approximately 2 metres away from any potentially infected person.

Engineers are not to enter the household or building if the customer is suspected to be infected.

Signs and symptoms

The most common symptoms of Coronavirus (COVID-19) are a recent onset of:

  • new continuous cough, and/or
  • high temperature

For most people, Coronavirus (COVID-19) will be a mild infection. Generally, these infections can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

If the inhabitant lives as an individual, the recommendation is to stay at home, self-isolated for 7 days if coronavirus symptoms are showing.
In a family household, all members of the household are to remain isolated for 14 days.

Recommendation for engineers

  • Ensure that hands are washed with soap and water for 20 seconds regularly
  • Ensure that sanitisers are used if soap and water is not available
  • Ensure that hands are disinfected for 20 seconds before and after every task
  • Use tissues when coughing or sneezing or use the crook of the elbow
  • Ensure all used tissues are disposed of effectively
  • Do not enter a customer's household/building if the customer, or an inhabitant is suspected to have symptoms of the virus
  • Engineers who become sick understand that they should notify Viabl Ltd. and should promptly call NHS 111 for advice if needed
  • Engineers who have symptoms of acute respiratory illness are recommended to stay home and not come to work until they are free of fever (100.4°F [37.8°C] or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants)
  • Engineers should notify Viabl Ltd. and stay home if they are sick. Do not come to work if there is a chance of infecting or transferring the virus over to customers or colleagues
  • Engineers to check themselves for symptoms of acute respiratory illness before starting work and notify the control team and stay home if you are sick

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